Find the support someone else may need - help at a glance

If you are a manager, team, leader or colleague and you're worried about someone, read on for more informance about how to help them.


How to tell if someone is struggling

  • Has their behaviour changed?
  • Have they become more agitated, more emotional or more withdrawn?
  • Are unusual mistakes being made?
  • Are they absent more regularly or contributing less in team situations?

Some of these may be signs that someone is struggling or dealing with something and may need more support. Take time to ask them, in private, how they are feeling and if they need to talk about anything. Let them know that your door is open and support is available if they need it, whether that be on a work or personal level.

If you are a member of staff or a volunteer working in a health and care service, you can call 0800 183 1488 to get signposting to self-help resources; ask for information about how to access group support, including critical incident support for people and teams.

The answer machine is checked regularly and you can expect a call back within 72 working hours.  You will need to leave your name, contact number, and a brief description of your query or request. Please note that the phone line is unmanned – it is a message-taking service.

Help is also available from the Samaritans, on freephone 116 123.

You can join the West Yorkshire Health and Care Partnership staff suicide prevention campaign and access resources to help you and team with their mental health here.

staff suicide campaign

You may also find these resources useful

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  • You can listen to our Care Homes podcast here.
  • Resources to facilitate conversations about wellbeing. We have a range of services available including courses and peer support. This directory outlines some of the offers and how to access them.
  • #Caring4NHSPeople wellbeing webinars - designed for people in workforce, occupational health, organisational development, leadership, trade union support, or any other area that is supporting the wellbeing of NHS colleagues. 
  • Understanding different bereavement practices and how our colleagues may experience grief - helping line managers understand how to support bereaved colleagues in a compassionate and inclusive way - Click here to read or download the NHS Bereavement Practices guide.
  • Health and wellbeing of the adult social care workforce - Advice from HM Government for managers, employers and people working in adult social care including tips, advice and toolkits that employers and managers can use to help build the resilience of their team and address any concerns their staff may have. There is also a section that provides guidance on how all those working in social care can manage their personal mental health.

For more information on #Caring4NHSPeople, head to the website.

  • Looking after yourself and others: a resource for team leaders in health and care settings. This learning resource is designed for anyone who leads, in any capacity, in any health and care organisation to support your understanding, knowledge and skills. The resource allows you to dip in and out in bite-sized pieces of learning and has five sections covering:
  1. Working collaboratively
  2. Preparing and sustaining yourself
  3. Supporting and sustaining your team
  4. Going home safely, protecting yourself and those around you
  5. Tools

If you are concerned about the mental health of a colleague or friend who you think is struggling as a result of working through the pandemic and the experiences they have encountered, you can help them by signposting them to self-refer into our psychological assessment and therapy service, specially set up to help. 

This link asks them to complete a couple of questionnaires that might help them decide if such support would be useful for them at this time. If they choose to proceed, they can fill in a referral form that asks them to share a bit of information with us so that we can match their needs with a therapist that is best placed to help them. 

Please ask the person to complete this themselves - you cannot do this for them as it asks about their personal experience. The information will be forwarded securely to our therapy team who will seek to be in touch within 72 hours (excluding bank holidays) with next steps. 

You can find some helpful resources on this page.

There is information about support following a critical or traumatic incident here.