We're here to help
We know that staff are having to work in extremely challenging circumstances. Staff wellbeing is our priority across the Partnership, and people can and should expect support for their mental health and wellbeing from their line manager and their organisation.
If you work in a health and care environment, and are experiencing feelings that are difficult to cope with, our mental health workers are here to support you now and find the extra help that is right for you.
The service is completely confidential, wherever you work, and offers advice and support that can help with a range of issues.
New contact number for Staff Mental Health and Wellbeing Hub
The Staff Mental Health and Wellbeing Hub has opened a new message-taking phone service. If you are a member of staff or a volunteer working in a health and care service, you can call 0800 183 1488 to get signposting to self-help resources and ask for information about how to access group support, including critical incident support for people and teams.
The answer machine is checked regularly and you can expect a call back within 72 working hours. You will need to leave your name, contact number, and a brief description of your query or request. Please note that the phone line is unmanned - it is a message-taking service. 
The Hub is not a crisis service but provides support for staff struggling with work-related mental and emotional distress. Since the introduction of NHS 111 for mental health crisis in 2024, the West Yorkshire Mental Health helpline has been accessible via 111 as well as via an 0800 number. From 1 April 2025 the service will only be reached by calling NHS 111.
Self-refer for one-to-one therapy confidentially
The self-refer service is confidential and is for everyone, including volunteers and people who work in Primary Care.
We will aim to contact you within five working days for an initial conversation about your needs. Please check you junk / spam email for communications about the Hub.
Please ensure you complete the form, and we will strive to contact you within five working days for an initial discussion about your needs. If you do not hear from us within 2 weeks, please email wyicb-bdc.wyh.mentalwellbeinghub@nhs.net or telephone 0800 183 1488 if you need help filling in the form.
In order to match the therapy request with the best possible practitioner and keep our waiting times as short as possible the Staff Mental Health and Wellbeing Hub has partnered with a number of trusted organisations who provide a range of therapies/ and counselling. When you make a referral to our service please note that you may be contacted by one of these organisations.
Support for VCSE colleagues
Our service is available to everyone working in the health and wellbeing sector, including VCSE (voluntary, community and social enterprise) organisations. Whether you are a staff or a volunteer.
For support for VCSE colleagues and volunteers, visit our Support for VCSE webpage.
Why you should use the Hub
To see what the Hub can do for you, visit our evaluation webpage with numerous resources and case studies.
